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Welcome Aboard |
Dining and Entertainment |
Ports of Call
Itineraries |
Staterooms and Deckplans |
FAQ
|
Frequently Asked Questions
Before
You Leave Home |
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Q:
What documentation do I need to bring?
A: All guests must have valid passports and necessary visas at time of embarkation. Travel documents required throughout the holiday are the responsibility of the guest. Please consult with your travel agent,
government agencies, embassies or consulates to determine documentary
requirements.
Any guest travelling without proper documentation will not be allowed to board the vessel and no refund of cruise fare will be issued.
For all non-US citizens, U.S. authorities require that all travel documents (passport, visas, etc.) be collected upon check-in at Port Canaveral by an official Disney Cruise Line representative and a document receipt will be issued. Before the end of the cruise, non-US citizens please check with the Purser's Office aboard the ship to retrieve your travel documents, upon presentation of your receipt.
Q:
Should I bring cash? Credit cards? Foreign currency?
A: Transactions aboard the ship are in U.S. dollars. In The
Bahamas and the Caribbean, U.S. dollars and major credit cards are accepted
almost everywhere. But you won't need to bring much cash (except for
shoreside purchases), because Disney Cruise Line has a convenient
"cash-free" system on board the ship. When you arrive at the Walt
Disney World Resort or at the Disney Cruise Line Terminal
at Port Canaveral, your signature will be requested for check-in. At
this time you may also present a credit card (VISA®, VISA Electron®, Japanese Credit Bureau (JCB), Diners Club®, Discover® Card, MasterCard®, American Express®, The Disney Credit Card), which will give
you charging privileges at both the Walt Disney World Resort
and aboard the ship. Any purchases on the ship,
including beverage services, spa, salon services, photography, medical
and laundry services, purchases from the retail shops, gratuities, and
any item or service of a personal nature can then be charged to your room.
All charges must be settled before your Resort departure and debarkation from the ship by cash, travellers cheques, Disney Dollars, VISA®, VISA Electron®, Japanese Credit Bureau (JCB), Diners Club®, Discover® Card, MasterCard®, American Express®, or The Disney Credit Card. (Any other expenses are payable at time of service.)
Note: Credit card payments are subject to credit clearance.
Q:
What should I pack?
A: The Walt Disney World Resort and Disney Cruise
Line offer a casual, informal resort atmosphere. During the summer
months, light-weight shorts, trousers, sundresses, jeans and shirts
are all appropriate daytime attire in The Bahamas and Central Florida.
In the winter, a light jacket, pullover and socks may be needed for
cooler days and nights. Bring comfortable shoes - like deck shoes, sandals or trainers. And don't forget swimwear, sunglasses, a sunhat or visor and sunscreen - especially for the children.
Shipboard evening attire for Animator's Palate and Parrot Cay dining rooms is casual. Button-down, open-collar shirts or polo shirts and trousers are recommended for men. Trousers and a blouse or a casual dress are appropriate for ladies. For Lumière's and Triton's restaurants and the adult-only alternative restaurant, Palo, it is suggested that men wear jackets and ladies wear dresses or trouser suits. Disney Cruise Line kindly request that no shorts, T-shirts or jeans be worn in any of the restaurants in the evening.
Aboard the 7-Night Caribbean Cruise there are two evenings which require more formal - or 'black-tie-optional' attire. Tuxedo hire is available in advance for special dinners.
Remember to bring an adequate supply of any prescription drugs (in their original containers) you require and keep them in your carry-on luggage.
Also, be sure to bring an extra pair of glasses or contact lenses and your camera. Of course, if you do forget to bring something, you can probably buy it on board. Please note that pushchairs and wheelchairs are available for hire on board.
Q:
Can I call home from the ship?
A: You can direct dial anywhere in the world right from your
stateroom. Ship-to-shore rates apply and will be charged to your stateroom.
Q:
What's an assembly drill and do I have to go?
A: Everyone onboard the ship must participate in a compulsory safety drill before departure to comply with U.S. Coast Guard and international safety regulations. All passengers are required to attend.
Q:
There's so much to do on the ship! How will I know what's going on and
when?
A: On your cruise, a complete listing of all activities, adventures
and entertainment will be available in your stateroom. Multilingual guest
services crew and programming counsellors will be happy to assist you
with your itinerary.
Q: Is there baby-sitting and child care on board?
A: Of course! Supervised children's programmes and activities are available on board from 9:00 am to midnight for children aged 3-12 years. Parents sign their children in and out of the programmes. Children
must be potty trained in order to participate. Events have been designed for teenagers as well, aged 13-17 years.
Teenagers do not need to be signed in and out by parents. There is no additional charge for these planned events.
Group baby-sitting is available for children 12 weeks - 3 years old in Flounder's Reef Nursery. Guests must sign up their children between 1:30 and 3:30 pm on embarkation day. There is a fee of US$6 per child per hour and US$5 per additional child per hour, 2 hours minimum required. The facility will be open daily. Rates and times subject to change. Services are subject to availability.
Q: Is it true that children must be toilet-trained in
order to enter the pools?
A: Yes. The United States Public Health Service requires that only
children who are toilet-trained be permitted to enter swimming pools and
spas on board cruise ships. Young children, who are not toilet-trained, are welcome to enjoy the fountain play area near the Mickey Pool that has been designed exclusively for the enjoyment of children wearing swim diapers.
Q:
What time is dinner?
A: Dinner seatings are assigned for 6:00 pm and 8:30 pm. You should inform your travel agent of your seating time preference when you book your holiday. No requests are guaranteed. Generally, adults without children will dine with other adults while families dine with other families. Children's
menus are available in the restaurants. In addition, a dinner buffet will be offered for children who participate in the supervised programmes during the dinner hour.
Q:
What should I wear to dinner?
A: The attire in Animator's Palate and Parrot Cay
is resort casual -- open-collar shirts and slacks for men and pants and
a blouse or a casual dress for ladies. In Lumière's, Triton's,
and Palo, it is suggested men wear jackets and ladies wear dresses
or pantsuits. Disney Cruise Line kindly request that no shorts,
T-shirts or jeans be worn in any of the restaurants in the evening. Disney
Cruise Line also request that swimsuits not be worn in any dining
location. However, if you prefer to dine in shorts or comfy jeans, along
with your favourite T-shirt, you'll want to try Pluto's Doghouse
or Pinocchio's Pizzeria. If you are sailing on the Disney Magic,
you can take advantage of the relaxed dress code at Topsider Buffet.
Of course, there's always room service. Or on special occasions, dress
up in your colourful island attire, including flowered shirts and muu
muus at the themed TROPICALIfragilistic-expialidocious Dinner.
During the 7-Night Caribbean Cruise, appropriate attire is also suggested
for the elegant and semi-formal evenings when dining with the Master
Chef Series and the Captain's Gala Dinner. Tuxedo rentals are
available in advance.
Q:
Are children expected to follow the same dress code as adults?
A: Each parent or guardian would be the best judge of what attire
is appropriate for the youngest cruisers. Guests who are age 13 or older
would probably be most comfortable wearing attire similar to what is recommended
above for all the ship's passengers.
Q:
What is the policy for charging for beverages?
A: During meals, restaurants onboard serve complimentary coffee,
tea, soda, milk and fruit juice with your meal. A variety of other beverages
are also available and can be charged to your stateroom account. The following
chart indicates which beverages are available onboard ship and on Castaway
Cay and which incur a charge.
Q:
Is there a laundry service?
A: Laundry services are available at your Walt Disney World
Hotel and it is suggested you take advantage of them if you have a lot
of laundry to do during your stay. On board, laundry and dry-cleaning services (with stateroom pickup) are available for a charge. There is also a self-service Guest Laundry Room with coin-operated washers, dryers, detergent and ironing equipment. For safety reasons, irons or steamers
may be used in the laundry room only.
Q:
Is there a doctor in the house?
A: For your convenience, a doctor and nurse are on call 24-hours a day on every cruise to provide basic medical services. The doctor and nurse will charge their standard prevailing fees for these services.
Q:
Help! I'm really confused about tipping!
A: Disney makes it easy. Disney even provides cards at the end
of the cruise that you can fill out with the appropriate gratuity amount,
and hand to your respective crew member. The amount will automatically
be charged to your room. Of course, you should never feel that a reward
is automatically expected from you. But it is customary to give gratuities
in recognition of service. As a guideline, the following is suggested:
|
Per
Guest per cruise*
(In US$) |
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|
3-night
|
4-night
|
7-night
|
14-night
|
|
| Dining Room Server |
$11.00
|
$14.75
|
$25.75
|
$51.50
|
| Dining Room Assistant Server |
$8.00
|
$10.75
|
$18.75
|
$37.50
|
| Dining Room Head Server |
$2.75
|
$3.75
|
$6.50
|
$13.00
|
| Stateroom Host/Hostess |
$10.75
|
$14.50
|
$25.25
|
$50.50
|
| Dining Manager |
Your
Discretion
|
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| Room Service |
Your
Discretion
|
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*These charges may be included in your international package plan.
For your convenience, a customary 15% gratuity is automatically added to bar, beverage, wine and deck service tabs. All gratuities can be charged to your room. At the Walt Disney World Resort, as well as throughout the U.S., 15% is the customary gratuity at restaurants and bars.
