Toontown Help

There's been a technical problem

There was an error with the game. It could have been caused by a game problem or a setting on your PC. For more information, please see the error report.

Error report:

  Using Windows Vista? Read about compatibility issues

If you think that Toontown exited because of a game bug, please describe the error you encountered in as much detail as possible. Please submit a report now rather than after playing the game again so that the logs associated with the crash will not be overwritten by another gameplay session.

In the description box below, please outline the problem and the steps to reproduce it. You can see an example of how to do it.
If the problem is of a graphical nature or is specific to a certain location in the game, press F1 while standing near the location to display the exact coordinates. Then press F9 to save a JPG screenshot in your \Program Files\Disney\Disney Online\Toontown directory and send it to us. Alternatively, you can also send us the F1 coordinates.

	Brief description of the problem: Here's an example: 1. I enter the game. 2. I switch to the Toon Valley district and teleport to Toontown Central Playground. 3. Then I walk up to a fishing pier and cast my line. 4. The game crashes and I end up on the Technical Problem page. It happens all the time in Toon Valley, other districts are fine. Other lakes are OK too. Your e-mail address (required):   Screenshot image to attach (optional):  Browse... Please only attach JPG files To send your report together with your Toontown logs (see below), click Send bug report. Please wait while your report is being sent. This can take a while depending on the attached files. Send bug report Please fill in the 'Description' box so that we can help you with the problem / Please fill in your email address so that we can reply to you The following data is your computer log from the last time you ran Disney's Toontown Online. This log file contains some technical information about the PC on which Toontown was played, along with a history of what Toontown was doing, but it does NOT contain personal information. These notes are automatically sent to Toontown Customer Services when you click Send bug report. Toontown logs:

For more assistance, please visit Toontown Help. Alternatively, please contact us and a Toontown customer services representative will get in touch with you.