Toontown Help

Frequently asked questions

We have collected the most common questions about Toontown. Before you contact us, please check if you can find an answer to your question here.

The top 5 questions asked last month I recently received an invoice or order confirmation email which isn't relevant to my account anymore. What happened? Can I play Toontown in Windows Vista? What is the difference between free access and subscription (also known as VIP access)? Why was I charged again for Toontown? The site does not recognise my account name and/or password. Why?

Toon Council's Top Tips Child password The Toontown sign up process has been designed to allow only adults to purchase a subscription... ToonClub Magazine Stay Tooned! Be sure you receive your copy of the next ToonClub Magazine... Upgrade your subscription Upgrade your subscription and save money... Update your video card software ("drivers") Clear your computer's memory ("RAM")

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	Close all categories Expand all categories 1. General 1.1 What is Disney's Toontown Online? 1.2 How much does it cost to play Disney's Toontown Online? 1.3 Why is Toontown much better value than video games? 1.4 What is the difference between free access and subscription (also known as VIP access)? 1.5 What is available in Toontown with the free access? 1.6 What is the appropriate age group for Disney's Toontown Online? 1.7 What is a game update and will I notice when one happens? 1.8 I sent an e-mail requesting information and I have not received a reply. 1.9 How can I join the test server? 1.10 How many people can play Disney's Toontown Online? 2. Getting Started: How to Play 2.1 How do I play Disney's Toontown Online? 2.2 What am I supposed to do in Disney's Toontown Online? 2.3 Can I play Disney's Toontown Online on my own? 2.4 How do I exit Toontown? Will my Toon still be there when return? 2.5 Is there a manual or guide for Disney's Toontown Online? 2.6 What will happen to someone who tries to cheat or who doesn't follow the rules? 2.7 Do I control my Toon with a keyboard, mouse, joystick, or a combination? 2.8 How many Toons can I have? 2.9 Is walking the only way to get around Toontown? 3. Technical 3.1 What kind of computer do I need to play Disney's Toontown Online? 3.2 Do I need any special PC equipment, such as a 3D video card, to play Disney's Toontown Online? 3.3 How fast should my internet connection be to play Disney's Toontown Online? 3.4 Will someone with a faster internet connection have an advantage when playing? 3.5 I'm having problems running Disney's Toontown Online from a Windows XP account with limited user security privileges. What can I do? 3.6 What is the best screen resolution and number of colours for Disney's Toontown Online? 3.7 What do I do if I experience graphics problems with Disney's Toontown Online? 3.8 I tried switching Disney's Toontown Online to a high screen resolution and the game crashed, now it refuses to start. What do I do? 3.9 How long does it take to download Disney's Toontown Online and will I have to download it more than once? 3.10 What do I do if Toontown freezes while I am playing or if it displays a black screen during the start-up process? 3.11 Can I play Toontown through a network proxy or firewall? 3.12 Windows XP spontaneously rebooted while I was playing Toontown. What's going on? 3.13 How do I uninstall Disney's Toontown Online? 3.14 Can I play Toontown on multiple PCs? 3.15 What kind of information does Disney's Toontown Online put onto my computer's hard drive? 3.16 What does it mean if I see the message Server Down when I try to play Disney's Toontown Online? 3.17 Can I run Disney's Toontown Online from AOL? 3.18 I tried to install Disney's Toontown Online and it says I don't have enough memory, but I have 50 Gigabytes! 3.19 What do I do if the game hangs in the middle of game play? 3.20 What do I do if I can't connect to Toontown? 3.21 What do I do if Toontown won't open? 3.22 What does it mean if I experience pauses or have performance problems while I'm playing the game? 3.23 What if I have trouble with the sound effects or music in the game? 3.24 What do I do if I keep getting thrown out of the game? 3.25 Can I play Disney's Toontown Online without an internet connection? 3.26 Toontown keeps crashing! What should I do to stop this? 3.27 I have submitted a Technical Question/Bug Report and have not received a reply, when will I get one? 3.28 Can I play Toontown in Windows Vista? 4. My Account 4.1 What is the difference between free access and subscription (also known as VIP access)? 4.2 I only see two of my Toons. What happened? 4.3 My voucher code is not working. What should I do? 4.4 Why was I charged again for Toontown? 4.5 The site does not recognise my account name and/or password. Why? 4.6 How can I keep information about myself safe from others? 4.7 What is the refund policy? 4.8 What are my payment options? 4.9 How to use PayPal with Toontown? 4.10 How do I cancel my account? 4.11 What happens to Toons when VIP access is converted into free access? 4.12 How do I update my Disney and Toontown information? 4.13 I forgot my Member Name and/or Password? What do I do? 4.14 Will my Membership information be posted online anywhere? 4.15 Can I share my subscription? 4.16 What do I do if I have questions about my bill? 4.17 Why should I keep my e-mail address current on my account? 4.18 How do I upgrade my subscription? 4.19 I notice that there is a Child section in My Account. What is this for? 4.20 Can I put in a separate password so that my children can access the game but not my account details? 4.21 What is the Card Security Code? 4.22 What is the SWITCH/SOLO issue number? 5. Toontown Membership and Community Benefits 5.1 What are the Toontown membership benefits? 5.2 What is ToonClub? 5.3 What is the Toontown Welcome Pack? 5.4 When will I receive my Toontown Welcome Pack? 5.5 What is the ToonClub Magazine? Is it free? 5.6 When will I receive my ToonClub Magazine? 5.7 What if I don't receive my stuff in the post? 5.8 How do I find out about competitions, special events and other cool stuff? 5.9 What kind of mailings should I expect to receive if I opt in to the mailing list? 5.10 What if I don't want to receive any additional e-mails? 6. Toons 6.1 Laff Meter 6.1.1 What is a Laff meter? 6.1.2 How do I increase my Toon's Laff meter reading? 6.1.3 What do the special items that help fill up my Toon's Laff meter look like and where can I find them? 6.2 Chat 6.2.1 How can I communicate with other players in Toontown? 6.2.2 What is SpeedChat? 6.2.3 What is a True Friend? 6.2.4 How do I make a True Friend? 6.2.5 My friend has given me a 'secret' (True Friend code) so that we can be True Friends. Where do I enter it? 6.2.6 Why should I keep my 'secrets' (True Friend codes) secure? 6.2.7 Can I chat to a friend without other Toons seeing my messages? 6.2.8 What's happening when another Toon is talking, but all I hear/see is something that doesn't make sense? 6.2.9 Is there a bad word filter in Toontown? 6.1 How do I make a Toon? 6.2 Can I give my Toon any name that I want? 6.3 Can you have more than one Toon with the same name? 6.4 What are the rules for submitting your own Toon names? 6.5 Can I dress my Toon in special clothes? 6.6 Can my Toon ever die? 6.7 What happens if I delete my Toon by accident? 6.8 If I have more than one Toon, can they both be active in Toontown at the same time? 6.9 How do I get information about my Toon? 6.10 Why do some Toons have stars over their names? 6.11 I had a star over my name, now it's gone! What happened? 6.12 What do I do if I encounter a Toon that is behaving badly? 6.13 What are SOS Toons? 6.14 Are the names that appear on the screen those of other players? 6.15 Why do other Toon Name tags look different than mine? 6.16 Why did the Toontown subscribers name tags change? 6.17 Which Toon Species can a free account holder create? 6.18 What happened to my second free Toon? 7. Shticker Book 7.1 What is a Shticker Book and what's inside? 7.2 The map in my Shticker Book is covered in clouds. Why? 7.3 Why can't I find the Cog Disguise or the SOS Toons pages in my Shticker Book? 8. ToonTasks 8.1 What are ToonTasks? 8.2 What kinds of ToonTask rewards are there? 8.3 Can I change ToonTasks if I pick one I don't want? 8.4 My ToonTask listing contains an empty entry. How can I fill it? 8.5 My ToonTask says Deliver 2 Bugles to Fifi. What is a Bugle and how do I get it? 8.6 My ToonTask was to Deliver 2 Fruit Pies to Flippy. I walked up to the counter and Flippy said, "Keep up the good work!", but didn't reward me! What's going on? 8.7 I've completed all of the ToonTasks in Toontown Central. What should I do next? 9. Friends 9.1 How do I make friends in Toontown? 9.2 How many friends can I have in Toontown? 9.3 What is my Friends List and how can I see it? 9.4 How do I use the Friends List? 9.5 Is it possible to delete friends from my Friends List? 9.6 How do I meet up with a friend somewhere in Toontown? 9.7 What can I do with my friends when they come to visit my Estate? 9.8 Can I buy things for my friends? 10. Gags 10.1 What are Gags? 10.2 How do I get new Gags? 10.3 Where can I get new Gags? 10.4 Why didn't I get any skill credit for the Cog I just defeated? 10.5 I have completed all fifteen Gag training tasks. What do I have to do to earn a new type of Gag? 10.6 What if I am finding it hard to get new Gags? 10.7 What is a Toon-Up Gag? 10.8 What is the point of Lure Gags? 10.9 Can another Toon steal my Gags? 10.10 Can I swap Gags with other Toons? 10.11 What are Advanced Gags? 11. Cogs 11.1 Cog Battles 11.1.1 How does a battle work? 11.1.2 Does the Gag that I use affect other Toon's Gag attacks? 11.1.3 Are there special combination moves that will earn me extra points? 11.1.4 I hit a Cog with a Gag, but I didn't receive any experience credit for it after winning the battle. What's going on? 11.1.5 What happens if I lose a battle? 11.1.6 I was disconnected or the game crashed while I was in a battle, and when I restarted the game, I lost all my Laff points and Gags. Why? 11.1.7 What is the battle menu for? 11.1.8 Why didn't I get credit for the Cog or the Cog building I defeated? 11.1.9 Why do Toons jump on and off the elevator when I'm trying to enter it? What is elevator shuffle? 11.2 Cog Buildings 11.2.1 How can I tell what kind of Cogs work in a building? 11.2.2 What if I get stuck in a building? 11.2.3 What if I can't find enough buildings to defeat? 11.3 Sellbot HQ 11.3.1 What are Cog HQs? 11.3.2 Why would I want to go into a Cog HQ? 11.3.3 Why do I need a Cog suit? 11.3.4 How do I build my Sellbot disguise (Cog suit)? 11.3.5 How do I earn Sellbot merits? 11.3.6 I have my Cog suit parts but I still can't visit the VP/CFO/Chief Justice. What's going on? 11.3.7 Why do Toons jump on and off the elevator when I'm trying to enter it? What is elevator shuffle? 11.3.8 How do I defeat the VP/CFO/Chief Justice? 11.3.9 Can I use the Run button mid-battle if the Cogs make me too sad? 11.3.10 How many Toons can take on the VP/CFO/Chief Justice at once? 11.3.11 Do I get credit for Cogs defeated in Cog HQ for my other tasks? 11.3.12 Why do I lose Cog suit parts when I battle the VP/CFO/Chief Justice? 11.3.13 What do I get for defeating the VP? 11.4 Cashbot HQ 11.4.1 What are Cog HQs? 11.4.2 Why would I want to go into a Cog HQ? 11.4.3 Why do I need a Cog suit? 11.4.4 How do I build my Cashbot disguise (Cog suit)? 11.4.5 I have my Cog suit parts but I still can't visit the VP/CFO/Chief Justice. What's going on? 11.4.6 How do I collect Cashbot Cogbucks? 11.4.7 Why do Toons jump on and off the elevator when I'm trying to enter it? What is elevator shuffle? 11.4.8 How do I defeat the VP/CFO/Chief Justice? 11.4.9 Can I use the Run button mid-battle if the Cogs make me too sad? 11.4.10 How many Toons can take on the VP/CFO/Chief Justice at once? 11.4.11 Do I get credit for Cogs defeated in Cog HQ for my other tasks? 11.4.12 Why do I lose Cog suit parts when I battle the VP/CFO/Chief Justice? 11.4.13 What do I get for defeating the CFO? 11.5 Lawbot HQ 11.5.1 What are Cog HQs? 11.5.2 Why would I want to go into a Cog HQ? 11.5.3 Why do I need a Cog suit? 11.5.4 How do I build my Lawbot disguise (Cog suit)? 11.5.5 I have my Cog suit parts but I still can't visit the VP/CFO/Chief Justice. What's going on? 11.5.6 How do I acquire Lawbot Jury Notices? 11.5.7 Why do Toons jump on and off the elevator when I'm trying to enter it? What is elevator shuffle? 11.5.8 How do I defeat the VP/CFO/Chief Justice? 11.5.9 Can I use the Run button mid-battle if the Cogs make me too sad? 11.5.10 How many Toons can take on the VP/CFO/Chief Justice at once? 11.5.11 Do I get credit for Cogs defeated in Cog HQ for my other tasks? 11.5.12 Why do I lose Cog suit parts when I battle the VP/CFO/Chief Justice? 11.5.13 What do I get for defeating the Chief Justice? 11.1 What are Cogs and what are they doing in Toontown? 11.2 What types of Cogs are there? 11.3 What are Skelecogs and Goons? 11.4 How do I keep the Cogs from taking over Toontown? 11.5 What does X mean in the box that shows which Gag a Toon has selected? 11.6 What are the coloured circles on the Cogs' chests for? 11.7 What is the Cog Gallery? 11.8 What is a Cog radar and how do I get it? 11.9 What is a building radar and how do I get it? 11.10 What are Cog HQs? 12. Neighbourhoods 12.1 How many Neighbourhoods are there? 12.2 Is there a quick way to get to a different Neighbourhood if I don't have teleport access yet? 13. Estates 13.1 Gardening 13.1.1 How can I garden? 13.1.2 Where can I sell my flowers? 13.1.3 How do I find out which Jellybean combinations to plant? 13.1.4 How can I plant Gag Trees? 13.1.5 How can I have better gardening tools? 13.1.6 How can I get statues for my Estate? 13.2 Cannon games 13.2.1 What are the cannons at my Estate for? 13.2.2 How can I get cannons at my Estate? 13.2.3 How can I play with the Cannon? 13.2.4 How can I Toon-Up my Toon with the Cannon? 13.3 Cattlelogs 13.3.1 What is the Cattlelog? 13.3.2 Where can I find the Cattlelog? 13.3.3 Who is Clarabelle? 13.3.4 How long will it take for my items to be delivered? 13.3.5 When are Cattlelogs delivered? 13.3.6 Why do other Toons have different items offered in their Cattlelog? 13.3.7 What is a backordered item? 13.3.8 Are there themes to the furniture designs in Clarabelle's Cattlelog? 13.3.9 When are Toon Name tags available in the Cattlelog? 13.1 What is my Estate and what can I do there? 13.2 How do I get to my Estate? 13.3 How many items can I have in my house? 13.4 How many items can I have in my closet? 13.5 How do I move the furniture around in my house? 13.6 How do I get something out of or put something into my attic? 13.7 Why can't I delete my bank/closet/phone? 13.8 Why can't I use or find my bank/closet/phone? 13.9 What happens to items in the dustbin? 14. Trolley Games 14.1 What does the Trolley do in Toontown and why would I want to ride it? 14.2 What are the teamwork Trolley games? 14.3 How many people can play Trolley games at the same time? 14.4 How many Trolley games are there? 14.5 What is a Trolley game day? 15. Fishing 15.1 What is Fishing in Toontown? 15.2 Where can I go fishing in Toontown? 15.3 I caught some fish. What do I do with them? 15.4 Can I keep the fish I catch? 15.5 What do the different rods do? 15.6 What are Fishing trophies? 15.7 How many species of fish are there? 15.8 Why can't I find a certain fish? 15.9 What else can I catch besides fish? 15.10 Does it cost Jellybeans each time I cast my line? 15.11 What is Fish Bingo? 15.12 What's a Fishing competition? 16. Kart Racing 16.1 What is Kart racing? 16.2 Where can I go Kart racing? 16.3 Where can I buy my Kart? 16.4 Can I customise my Kart? 16.5 Can I race in my friend's Kart? 16.6 What happens if I crash? 17. Doodles 17.1 What is a Doodle? 17.2 Can I name my Doodle? 17.3 Why should I adopt a Doodle? 17.4 How can I adopt a Doodle? 17.5 How much does a Doodle cost? 17.6 I can't find the Doodle that I saw in the shop yesterday. What happened? 17.7 Can I choose the colour and pattern of my Doodle? 17.8 Can I take my Doodle home? 17.9 Can I take my Doodle to the playground or to the streets? 17.10 Does my Doodle have feelings? 17.11 How often do I need to see my Doodle? 17.12 How shall I take care of my Doodle so that he feels good? 17.13 Can I teach my Doodle to perform a trick or speak? 17.14 Can I have more than one Doodle? 17.15 Can I show my Doodle to my friends? 17.16 Can I feed and scratch other Toons' Doodles? 17.17 I call my Doodle but he doesn't come to me. Why? 17.18 I'm at my estate but I can't find my Doodle. Where can he or she be? 17.19 My Doodle is angry. What can I do about it? 17.20 My Doodle is hungry, but I can't feed him or her. What's wrong? 17.21 Can I return a Doodle to the pet shop? 17.22 Will my Doodle die some day? 17.23 How can my Doodle help me in battle?

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