Toontown Help

Contact us

If you have a Toontown question, send it to our customer service team.

Before sending your question...

Please check out Frequently Asked Questions - they provide quick answers for common problems.
Make sure you add help@toontown.co.uk to the Safe Sender list in your e-mail address book - otherwise you might not get our response
If you have a Disney Member Name, please sign in first

Toontown is an online service, so we do not offer phone support. We respond to most queries by e-mail within 48 hours.

Please select the category of your question.

Choose topic:

Billing

Disney Member Name:

First name:

Last name:

E-mail address:

Please double-check that this e-mail address is correct, as we will send our response using this address. (It does not need to be the one you registered with us.)
Please note: If you have spam filters activated on your e-mail account, it may block our response e-mail to you. Please ensure you allow your e-mail program/virus software to receive e-mails from help@toontown.co.uk.

Daytime phone number:

Please use only numbers, e.g.: +442082221038

Evening phone number:

Only if different from daytime phone number

Name of the Toon behaving badly:

If you can, please also give us a description of the Toon in the message field.

Your message (question / suggestion / description of the problem):

1. Start playing Toontown.
2. Enter Silly Street.
3. Walk into Fakebug Frank's shop.
4. Look at the sign on the wall behind Frank.
 
It's upside-down. I think it would be easier to read the sign if it were right-side-up.

If you prefer to contact us via e-mail, send your question to help@toontown.co.uk. However, we recommend you use this contact page.